Client Satisfaction Survey
Please take a few minutes to enable us to continuously improve our client service. Please feel free to add your individual comments at the end of these questions where additional space is provided.
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Name:
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Email: |
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How did you learn of our firm: (choose one)
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From Employer
From a Friend
Personally know attorney or staff member in firm
Internet (if so, where)
From the law firm website
The recommendation of another attorney
Other circumstances; please explain:
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How satisfied were you with our services? (choose one)
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Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
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Please rate the following areas regarding our firm: (Choose the box which best reflects your experience)
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Would you recommend our services to your family, friends or colleagues? (check one)
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Yes
No
Maybe
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If yes, who?
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Would you like us to send immigration information to a friend of associate?
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Yes
No
Maybe
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If yes, who?
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May we give your name to selected potential clients as a reference?
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Yes
No
Maybe
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If you would not recommend this firm to another person, please state your reasons, especially if not detailed somewhere in these questions:
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What could the firm have done to be more responsive to your legal and personal needs?
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Do you have any suggestions on how we could improve our written and/or verbal communications (telephone calls, emails, correspondence, personal meetings) with clients?
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If there was one thing you could change about our representation, what would it be?
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What suggestions do you have for improving the way the attorney(s) and paralegal(s) assisted you?
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Did you consider any other law firm(s) for your immigration needs? If so, why did you choose Garfinkel Immigration Law Firm?
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When I visited the office or when I called on the telephone the receptionist was courteous.
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Which three qualities are most important to you?
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Ease of reaching desired party at the firm
Promptness in returning calls
Results
Quality of recommendations & advice
Understanding of legal issues/expertise
Helpfulness/Courtesy
Estimation & communication of fees
Case status reporting
Value received for fees paid
Range of services
Timely invoices
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Problem solving abilities
Hours of operation
Timeliness of response
Ability to meet deadlines
Creativity
Location of the office
Professionalism & integrity
Keeping you abreast of changes in the law
Billing practices
Firm technology
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I would rate the overall performance of my attorney(s)
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I would rate the overall performance of my primary paralegal(s)
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I would rate the overall performance of my secondary paralegal(s)
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